# Scentbird > Scentbird knowledge base – help articles and documentation. ## General - [What is Scentbird?](https://scentbird.kustomer.help/en_us/what-is-scentbird-HkDYJKEakx.md): Scentbird is a great way to discover new fragrances without buying the fullsize bottle As we like to say Date before you Marry Every month we deliver a 3 - [What is Scentbird Select?](https://scentbird.kustomer.help/en_us/what-is-scentbird-select-SySdhuVTyg.md): Are you looking for something that can add an extra wow to your daily fragrance selection and make others enchanted by your presence but cant decide which c - [What is Drift?](https://scentbird.kustomer.help/en_us/what-is-drift-Hk_zhO4pJe.md): Drift began as an alternative to all of the tacky air care products on the market Their products are designed to blend in with amazing scents that stand out - [What is the Car Scent subscription add-on and how can I join?](https://scentbird.kustomer.help/en_us/what-is-the-car-scent-subscription-add-on-and-how-can-i-join-H1jjo_V6yg.md): Our Car Scent is an addon to your regular membership for an extra 995 USD per month Your first Car Scent includes the Drift Starter Set a metal visor clip - [What is the Candle Club and how can I join?](https://scentbird.kustomer.help/en_us/what-is-the-candle-club-and-how-can-i-join-ry6ZJFVTJl.md): Our new Candle Club is an addon to your regular membership For an extra 2500 USD per month well include a luxury scented candle valued at 7500 USD with - [Will my Scentbird fragrance subscription fit in my mailbox?](https://scentbird.kustomer.help/en_us/will-my-scentbird-fragrance-subscription-fit-in-my-mailbox-S121ZF4pJl.md): Yes Scentbird subscription deliveries measure 75 x 75 x 15 Other shipments including onetime purchases gift sets fullsized bottles and nonfragran - [Can I buy all of the fragrances in my queue at once?](https://scentbird.kustomer.help/en_us/can-i-buy-all-of-the-fragrances-in-my-queue-at-once-rkjTaOV6yx.md): When you have lots of fragrances in your queue that youre excited for waiting each month for a new one can be hard We get it Luckily we have the option f - [Are your fragrances authentic?](https://scentbird.kustomer.help/en_us/are-your-fragrances-authentic-Hk3NetNT1x.md): Absolutely Scentbird takes pride in only offering 100 authentic fragrances provided to us by authorized vendors or by the brands directly We never carry fak - [Can you please explain the process from payment to shipment?](https://scentbird.kustomer.help/en_us/can-you-please-explain-the-process-from-payment-to-shipment-rJJqxY4a1e.md): Due to increased volume new and existing subscribers may experience an additional 3 days of processing Once your order has been shipped well send over an em - [Can I shop with Scentbird even if I don’t subscribe?](https://scentbird.kustomer.help/en_us/can-i-shop-with-scentbird-even-if-i-dont-subscribe-r1AVKNpyl.md): Not ready to commit to a subscription As much as wed love to have you be part of the Scentbird family we are happy to offer onetime purchases on select item - [Can I travel with my Scentbird Fragrance?](https://scentbird.kustomer.help/en_us/can-i-travel-with-my-scentbird-fragrance-HkAnZF4a1g.md): Your Scentbird fragrance abides by TSA regulations for carryons so its the perfect travel companion Bon voyage - [What should I do if I have an allergic reaction to your products?](https://scentbird.kustomer.help/en_us/what-should-i-do-if-i-have-an-allergic-reaction-to-your-products-B1zfYVa1g.md): We strongly advise reviewing the ingredient listings provided on our website prior to ordering a skincare or makeup product If you believe you have had an alle - [How do I buy extra fragrance cases?](https://scentbird.kustomer.help/en_us/how-do-i-buy-extra-fragrance-cases-HyaLMtVp1e.md): All Scentbird subscribers receive a complimentary fragrance case in their first shipment but we have an assortment of extra fragrance cases available for purch - [How do Gift Sets work?](https://scentbird.kustomer.help/en_us/how-do-gift-sets-work-B1CJmFEpye.md): We offer a variety of themed gift sets that have been curated by our fragrance experts to match different personality typesyoure sure to find the perfect on - [I am having trouble with the website. What should I do?](https://scentbird.kustomer.help/en_us/i-am-having-trouble-with-the-website-what-should-i-do-H1C7XtETye.md): Oh no sorry to hear that Our website is most compatible with Google Chrome Firefox and Safari browsers Some browser extensions like ad blockers may affect - [Is there a phone number for Scentbird?](https://scentbird.kustomer.help/en_us/is-there-a-phone-number-for-scentbird-HyfFQtNTyg.md): While we dont currently offer phone support our Customer Experience team is happy to help via email at supportscentbirdcom or by sending us a private mess - [What fragrance sizes does Scentbird offer?](https://scentbird.kustomer.help/en_us/what-fragrance-sizes-does-scentbird-offer-r1TSCqbrxx.md): Here are the fragrance vial sizes currently available 15ml Samples Great for trying new scents before committing 8ml Vials Standard Subscription Si - [What is the difference between a fragrance subscription and a one-time order?](https://scentbird.kustomer.help/en_us/what-is-the-difference-between-a-fragrance-subscription-and-a-one-time-order-rkHpZjBgx.md): A subscription renews automatically every 30 days or your chosen frequency Fragrances ship from your queue without needing to place separate orders each mont - [How do I use my spray case?](https://scentbird.kustomer.help/en_us/how-do-i-use-my-spray-case-SkOYF_VTkx.md): Our rebranded cases were intended to be sleeker and more intuitive than our old ones so swapping fragrances is a breeze Your new fragrance case is two separa ## Membership & Subscribing - [Can I choose both colognes and perfumes in my subscription?](https://scentbird.kustomer.help/en_us/can-i-choose-both-colognes-and-perfumes-in-my-subscription-HkpYYjEpJg.md): Absolutely While youll set your preference for either feminine or masculine fragrances when you first sign up youre always free to explore and add scents fr - [How do I cancel my Car Scent add-on subscription?](https://scentbird.kustomer.help/en_us/how-do-i-cancel-my-car-scent-add-on-subscription-B15fqi4Tye.md): You are free to cancel your Car Scent addon at any time without penalty To do so navigate to your Manage Subscription page select Car Scent click Ca - [Can I add a candle from the Candle Club to my queue?](https://scentbird.kustomer.help/en_us/can-i-add-a-candle-from-the-candle-club-to-my-queue-HkaB9jVT1l.md): At this time the Candle Club is only available as an addon to a Scentbird subscription The luxury candles featured in the Candle Club are not available to ad - [How do I cancel my Candle Club add-on subscription?](https://scentbird.kustomer.help/en_us/how-do-i-cancel-my-candle-club-add-on-subscription-BJdm2o4p1g.md): You are free to cancel your Candle Club addon at any time without penalty To do so navigate to your Manage Subscription page select Candle click Can - [Will my add-on subscription end if I cancel my subscription?](https://scentbird.kustomer.help/en_us/will-my-add-on-subscription-end-if-i-cancel-my-subscription-r1Xg6sVake.md): Yes Your Candle Club is tied to your subscription so in the event that your subscription is canceled your Candle Club addon will also be terminated - [My subscription is on hold but I still want to receive my add-ons. How can I do that?](https://scentbird.kustomer.help/en_us/my-subscription-is-on-hold-but-i-still-want-to-receive-my-add-ons-how-can-i-do-that-Bk0V6jEaJx.md): Since our Candle Club is an addon to your regular subscription and ships with your monthly subscription order you must be actively subscribed in order to rece - [I want to receive a candle from the Candle Club each month but don’t have a subscription. What can I do?](https://scentbird.kustomer.help/en_us/i-want-to-receive-a-candle-from-the-candle-club-each-month-but-dont-have-a-subscription-what-can-i-do-Byu0ZJr6Jx.md): At this time our Candle Club is only available as an addon to a regular Scentbird subscription so you must be subscribed in order to opt in This is somethi - [I received a perfume instead of cologne. What can I do?](https://scentbird.kustomer.help/en_us/i-received-a-perfume-instead-of-cologne-what-can-i-do-H1GO6sEp1l.md): So sorry to hear that you received the wrong fragrance Every month our fragrance experts choose two Fragrances of the Month to spotlightone feminine fragran - [I live in Canada. Can I join Scentbird?](https://scentbird.kustomer.help/en_us/i-live-in-canada-can-i-join-scentbird-HycMCi46ke.md): Scentbird is available to our neighbors up north Canadian Shipping Update Due to recent tariff changes shipping costs to Canada have temporarily - [What happens if my queue is empty?](https://scentbird.kustomer.help/en_us/what-happens-if-my-queue-is-empty-S1Z50s4Tyg.md): Didnt know what to pick this month Dont worry weve got you covered Each month our fragrance experts select a perfume and cologne to showcase as our - [How do I cancel my subscription?](https://scentbird.kustomer.help/en_us/how-do-i-cancel-my-subscription-rkuR0j461x.md): All of our subscription plans automatically renew with the exception of gift subscriptions To avoid subscription renewal be sure to cancel your subscription - [Can I receive a case with my subscription order each month?](https://scentbird.kustomer.help/en_us/can-i-receive-a-case-with-my-subscription-order-each-month-HJ_NC4Tyg.md): Absolutely Subscribers are welcome to add a Case Subscription addon to their subscription to include a sleek colored case with your subscription order each m - [What is a Premium Upcharge Product?](https://scentbird.kustomer.help/en_us/what-is-a-premium-upcharge-product-S1jt2RE6kg.md): Scentbird offers superluxe fragrances and a limited run of other superluxe fullsize makeup and skincare products with amazing savings Premium products cost - [What is the queue and how does it work?](https://scentbird.kustomer.help/en_us/what-is-the-queue-and-how-does-it-work-ByuwRCNTkg.md): As a Scentbird subscriber we give you full control of what you receive in your monthly shipment Simply add any of the items from our collection to your queue - [I’ve heard good things about your referral program. Tell me more!](https://scentbird.kustomer.help/en_us/ive-heard-good-things-about-your-referral-program-tell-me-more-Hks0RCEaJx.md): Were so happy to hear that you want your friends to join the fun If youve been subscribed with Scentbird for 25 months youll receive two 2 free fragr - [I want to sign up for a subscription! Are there any extra fees?](https://scentbird.kustomer.help/en_us/i-want-to-sign-up-for-a-subscription-are-there-any-extra-fees-SysXJkrakx.md): Nope Sign up here Your Scentbird subscription wont have any shipping or handling fees Note that sales tax will automatically be applied to orders - [How do Scentbird coupon codes work?](https://scentbird.kustomer.help/en_us/how-do-scentbird-coupon-codes-work-B13uJ1S6kl.md): Coupon codes are applicable towards your first item as a new subscriber discount value is applied to our standard subscription price of 1695 Coupon codes a - [How much does a Scentbird subscription cost?](https://scentbird.kustomer.help/en_us/how-much-does-a-scentbird-subscription-cost-S1aa1kHakg.md): All of our subscribers begin enrolled on our base plan which includes one 1 monthly item of your choosing If one item per month just isnt enough for you we - [I just signed up! What do I do next?](https://scentbird.kustomer.help/en_us/i-just-signed-up-what-do-i-do-next-r1v7lySpyl.md): Welcome to Scentbird Were so happy that youve joined us If you havent done so already make sure to go through our Fragrance Quiz to determine your Sce - [How can I upgrade my plan?](https://scentbird.kustomer.help/en_us/how-can-i-upgrade-my-plan-rkQdxyBT1e.md): We offer several different subscription upgrades to meet your individual needs For more details regarding our subscription plan upgrades please see here T - [How do I improve my scent recommendations? Why should I rate fragrances?](https://scentbird.kustomer.help/en_us/how-do-i-improve-my-scent-recommendations-why-should-i-rate-fragrances-Bk56gyS6Jl.md): Like it Love it Let us know Rating your monthly subscription items is the best way to improve your personalized scent recommendations The more you rate t - [What else can I receive with my subscription?](https://scentbird.kustomer.help/en_us/what-else-can-i-receive-with-my-subscription-HJEf_qZSeg.md): Your Scentbird subscription is flexible and customizable Along with your base fragrance plan you can choose from these upgrades and addons Subscription - [What is the Sample Duo subscription add-on and how can I join?](https://scentbird.kustomer.help/en_us/what-is-the-sample-duo-subscription-add-on-and-how-can-i-join-rJW91ibHxx.md): The Sample Duo is an addon for 795 USDmonth offering two mystery 15ml scent samples curated by our fragrance experts It ships with your regular monthly s - [Are there any special offers for subscribers?](https://scentbird.kustomer.help/en_us/are-there-any-special-offers-for-subscribers-rkFdesSlg.md): Yes Subscribers can access exclusive offers Private Sale Browse deals here Buy Your Queue Purchase fragrances directly from your queue with member - [Do you offer a plan for couples?](https://scentbird.kustomer.help/en_us/do-you-offer-a-plan-for-couples-BkaNfoWrel.md): While we dont have a dedicated couples account option many of our customers choose to upgrade to our 2piece plan and add both a perfume and a cologne to t - [I live in the United Kingdom. Can I join Scentbird?](https://scentbird.kustomer.help/en_us/i-live-in-the-united-kingdom-can-i-join-scentbird-HyyOolFeex.md): As of May 2025 Scentbird is so excited to be available to our friends across the pond If youre browsing our site from the UK all prices are convenient ## Billing & Payment - [My bill is higher than I expected. Can you help me understand my charges?](https://scentbird.kustomer.help/en_us/my-bill-is-higher-than-i-expected-can-you-help-me-understand-my-charges-rkiWQyB6Jg.md): Our base subscription plan is 1695 USD per month but we offer a variety of customizations that can be made to your plan in order to truly make it your own T - [I’m a new subscriber in Canada and am seeing multiple charges after signing up. Why?](https://scentbird.kustomer.help/en_us/im-a-new-subscriber-in-canada-and-am-seeing-multiple-charges-after-signing-up-why-HJ3fE1HaJx.md): Canadian Shipping Update Due to recent tariff changes all shipments to Canada will temporarily incur an increase in shipping costs Subscription Orders - [Where can I find my billing date?](https://scentbird.kustomer.help/en_us/where-can-i-find-my-billing-date-S1rDVJHa1l.md): Your billing date may be viewed on our website by clicking your initials in the upper righthand corner Manage Subscription On the lefthand side of the sc - [Does Scentbird charge sales tax?](https://scentbird.kustomer.help/en_us/does-scentbird-charge-sales-tax-HyaiVJB6ke.md): Scentbird is required by law to charge sales tax in most states and provinces in which we ship The amount in which we bill for tax is dependent upon the tax ra - [When can I expect to be billed for my subscription?](https://scentbird.kustomer.help/en_us/when-can-i-expect-to-be-billed-for-my-subscription-ByCNyBTJl.md): All Scentbird subscription plans renew automatically at the end of each billing cycle with the exception of gift subscriptions We offer subscriptions on a mon - [I’m ready to place an order. When will I be charged?](https://scentbird.kustomer.help/en_us/im-ready-to-place-an-order-when-will-i-be-charged-rJHvBJSp1x.md): We know how excited you are to get your first Scentbird package in the mail so new subscribers are billed immediately Y our order will leave our fulfillm - [What forms of payment can I use?](https://scentbird.kustomer.help/en_us/what-forms-of-payment-can-i-use-B1e3SJSpJg.md): For recurring subscription orders we accept VISA Mastercard Discover and American Express credit and debit cards as well as PayPal and Amazon Pay At this ## Shipping & Tracking - [Help! I haven't received my shipment!](https://scentbird.kustomer.help/en_us/help-i-havent-received-my-shipment-ry4EUJrpyg.md): If you were billed on time or within 15 days of your scheduled billing date and have not received your orders tracking info 10 business days or more after th - [Where does Scentbird ship?](https://scentbird.kustomer.help/en_us/where-does-scentbird-ship-rJh3LkH6kl.md): We currently offer shipping to the United States including its territories and PO Boxes Canada and the United Kingdom Subscribers in Alaska Hawaii and on - [I just placed an order! When will it ship?](https://scentbird.kustomer.help/en_us/i-just-placed-an-order-when-will-it-ship-SJcLPkSTkx.md): Due to increased volume new and existing subscribers may experience an additional 3 days of processing Once your order has been shipped well send over an em - [How do I track my order?](https://scentbird.kustomer.help/en_us/how-do-i-track-my-order-ryHTvkSaJx.md): Due to increased volume new and existing subscribers may experience an additional 3 days of processing Once your order has been shipped well send over an em - [Something in my order was damaged or missing. How can I get help?](https://scentbird.kustomer.help/en_us/something-in-my-order-was-damaged-or-missing-how-can-i-get-help-ryX7dkHTJx.md): Please note that a tolerance space may vary between 35 is left in all fragrance vials to ensure we comply with guidelines when shipping fragrances These vi - [Do I have to sign for my Scentbird delivery?](https://scentbird.kustomer.help/en_us/do-i-have-to-sign-for-my-scentbird-delivery-H1mEKJSa1e.md): Not usually Subscription boxes are groundshipped via our shipping partner then handed off to USPS or Canada Post for final delivery to your mailbox - [I haven’t received my Scentbird order yet. When will it be in my mailbox?](https://scentbird.kustomer.help/en_us/i-havent-received-my-scentbird-order-yet-when-will-it-be-in-my-mailbox-SyLKt1BTyg.md): Due to increased volume new and existing subscribers may experience an additional 3 days of processing Once your order has been shipped well send over an em - [My shipment is heading to the wrong address. What can I do?](https://scentbird.kustomer.help/en_us/my-shipment-is-heading-to-the-wrong-address-what-can-i-do-Hk5cSsreg.md): Oh no We know how frustrating it can be to realize your order is going to the wrong address Heres what you need to know All changes to your shipping - [I received the wrong fragrance. What should I do?](https://scentbird.kustomer.help/en_us/i-received-the-wrong-fragrance-what-should-i-do-HJ3qflsSex.md): Were so sorry about this We understand how disappointing it can be to look forward to a specific scent and receive something different There are a couple of ## Returns - [What is your return policy for eCommerce orders?](https://scentbird.kustomer.help/en_us/what-is-your-return-policy-for-ecommerce-orders-S1MVc1Bpyg.md): We are happy to offer returns on unused fullsize fragrances and gift sets Once your order is delivered to you you have 15 days to return your items in its - [What is your return policy for subscription orders?](https://scentbird.kustomer.help/en_us/what-is-your-return-policy-for-subscription-orders-Byp29JB61e.md): Scentbird subscription items are nonrefundable and ineligible for returns In the event your items are not delivered in perfect condition they are replaceab