# I haven’t received my Scentbird order yet. When will it be in my mailbox?

> Due to increased volume new and existing subscribers may experience an additional 3 days of processing Once your order has been shipped well send over an em

Source: https://scentbird.kustomer.help/en_us/i-havent-received-my-scentbird-order-yet-when-will-it-be-in-my-mailbox-SyLKt1BTyg

Last updated: 2025-07-01T21:13:15.347Z

We’re excited for your order to arrive! Here’s what to expect based on the type of purchase you made.

📦 **Subscription Orders**  
Due to high volume, new and existing subscribers may experience an additional 3 days of processing time.

**Shipping and Tracking:**  
Once your order leaves our fulfillment center, you’ll get an email with tracking details. It may take up to 48 hours for tracking info to become active.

Tracking details for all of your shipments is accessible on our website [here](https://scentbird.com/profile/order-history). If you’re using our mobile app, select the Account icon in the lower right-hand corner ⇢ Order Tracking & History.

**First Month**:  
Your first Scentbird shipment will ship within 5 business days of subscribing. Be sure to add your first fragrance to your queue within 12 hours of subscribing to avoid delays.

**After the First Month**:  
For ongoing subscribers, orders typically leave our fulfillment center within 5 business days after your billing date.

🛍 **One-Time Orders (eCommerce)**  
This includes full-size fragrances, gift sets, and other one-time purchases.

Orders usually ship within **5 to 7 business days** after purchase. To track your one-time order on our website, log into your Scentbird account ⇢ click your initials in the upper right-hand corner ⇢ click Order Tracking & History ⇢ select [Orders](https://www.scentbird.com/profile/order-history?tab=orders) tab. If you're using our mobile app, tap Account ⇢ Order Tracking & History ⇢ tap the Orders tab. You can click on your order to view real-time tracking updates and carrier history.

If your tracking hasn't updated in several days or it's been longer than expected, reach out to our Customer Experience team by selecting the widget in the lower right-hand corner of the screen. We're here to help!

_Please note that fragrances are classified as Hazardous Materials and must ship via ground transportation, which may take a bit longer than standard shipping._